Critical Service Operations Leader - Automation Systems

台北市 全職 查看職務說明
This role leads and supports field service operations for complex automation and material handling systems across Northern Taiwan. You will manage engineers, customer escalations, service performance, and operational execution while working closely with project and regional teams.
  • Lead high-impact customer service operation
  • Manage critical automation systems and frontline service teams

關於我們的客戶

Our client is a global leader in automation and material handling solutions, supporting large-scale operational environments with advanced technologies and long-term service partnerships.

職務說明

  • Lead and support customer service operations across Northern Taiwan
  • Manage field service engineers, rostering, and on-site operational activities
  • Handle customer escalations, incidents, and service recovery actions
  • Drive service quality, response efficiency, and operational KPIs
  • Coordinate with project teams to ensure smooth handover from installation to after-sales support
  • Support modernization, upgrade, and maintenance initiatives
  • Build strong customer relationships and maintain high service standards
  • Work closely with internal and external stakeholders to ensure service continuity

理想的應徵者

  • 10+ years of experience in technical service, field operations, or automation environments
  • Experience managing service engineers or technical operation teams
  • Background in automation, system integration, material handling, or industrial equipment
  • Strong customer-facing and stakeholder management skills
  • Able to manage challenging operational situations with urgency and ownership
  • Experience in project coordination or service operations management is highly preferred

福利待遇

  • Leadership role with regional operational ownership
  • Exposure to large-scale automation environments
  • Opportunity to shape and grow a Northern Taiwan service operation
聯絡
Max Yeh
職務編號
JN-052026-7016078
手機號
+886287298209

職務概要

職務類別
資訊科技
子類別
IT管理
產業
資訊科技/通訊
地區
台北市
合約類型
全職
招募顧問名稱
Max Yeh
招募顧問電話
+886287298209
職務編號
JN-052026-7016078

Michael Page的多元化與包容性

在米高蒲志,我們不僅接受差異,更為之感到自豪。我們鼓勵來自不同背景的求職者申請這個職位,並致力於建設包容及多樣化的工作場所,讓每位員工都能茁壯成長。 如果您在招募過程中需要任何支持或合理的調整,請告知我們