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Head of Account Management - Server

New Taipei City Permanent View Job Description
This role leads the Account Management Department, owning strategic customer relationships and ensuring seamless execution across the entire server product lifecycle from NPI to MP. The position drives growth with tier‑one cloud and enterprise clients while steering cross-functional teams toward QCDS excellence.
  • Lead account management for global cloud customers.
  • High-impact leadership role driving strategy and cross-functional alignment.

About Our Client

Our client is a top-tier ODM specializing in hyperscale datacenter infrastructure, delivering advanced server, storage, and rack‑level solutions to the world's leading cloud service providers. Recognized for rapid growth, engineering excellence, and deep partnerships across global cloud and AI ecosystems, the company plays a critical role in powering next‑generation compute platforms.

Job Description

  • Lead the Account Management Department and own end‑to‑end customer engagement across strategic global cloud and enterprise clients.
  • Drive account strategy and ensure smooth execution from early product definition through NPI, ramp, and mass production.
  • Serve as the primary customer escalation point and maintain strong long‑term partnerships through proactive communication and business reviews.
  • Identify new business opportunities with hyperscalers and enterprise server customers, supporting proposal development and competitive program bids.
  • Collaborate closely with R&D, product, supply chain, and manufacturing teams to translate customer requirements into actionable technical and commercial deliverables.
  • Guide the AM organization with clear KPIs, talent development, and a performance‑driven, customer‑centric culture.
  • Promote cross-functional collaboration across business units to ensure QCDS targets and program success.
  • Provide regular business outlooks, account performance updates, and strategic recommendations to senior management.

The Successful Applicant

  • 10+ years of experience in server, networking, datacenter, ODM, or ICT sectors, including 5+ years in a leadership role.
  • Demonstrates strong track record in account management, complex project coordination, and partnership building with global customers.
  • Understands the complete server product lifecycle - from concept and design through validation, ramp, and mass production.
  • Excels in executive communication, cross-functional alignment, and navigating high-pressure customer environments.
  • Possesses strong commercial acumen, including negotiation, pricing, BOM cost awareness, and RFQ/NRE processes.
  • Able to guide teams through complex multi-site, multi-stakeholder program cycles with clarity and accountability.
  • Fluent in English and comfortable engaging directly with global clients and overseas teams.
  • Experience with hyperscalers or enterprise server customers is a strong advantage.
  • Thrives in a fast-paced environment and is willing to travel internationally (US, Mexico, Malaysia, etc.).

What's on Offer

  • Executive-level ownership of strategic cloud and enterprise accounts.
  • Opportunity to lead and scale an AM organization with global impact.
  • Direct influence on AI/server roadmap execution, QCDS performance, and long-term customer strategy.
  • A high-visibility leadership role within a fast-growing datacenter hardware innovator.
  • International exposure with cross-site collaboration across US, Mexico, and Malaysia.
  • Competitive compensation package aligned with senior leadership responsibilities.
Contact
Ivan Lam
Quote job ref
JN-032026-6982521
Phone number
+886287298212

Job summary

Job function
Sales
Specialisation
Sales Manager/Director/VP
What is your area of specialisation?
Technology & Telecoms
Location
New Taipei City
Contract Type
Permanent
Consultant name
Ivan Lam
Consultant phone
+886287298212
Job Reference
JN-032026-6982521

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.