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Customer Service Manager | Lead Taiwan's Service Operations

台灣 全職 查看職務說明
Join a leadership role where you'll oversee customer service operations, team performance, and strategic customer relationships across Taiwan.This opportunity is ideal for experienced service leaders who enjoy balancing people management, technical operations, and commercial responsibilities.
  • Lead a nationwide service organization
  • Join a global leader in industrial automation

關於我們的客戶

Our client is a well-established multinational engineering and technology company with a strong presence across Asia-Pacific.

The business provides mission-critical automation and industrial solutions to leading customers and is investing in its service organization to support continued growth in Taiwan.

職務說明

  • Lead and develop Customer Service teams across Taiwan
  • Manage customer escalations and critical service issues
  • Drive customer satisfaction and service performance
  • Coach, mentor, and develop technical service personnel
  • Promote a strong safety culture across the organization
  • Review and improve service standards and operating procedures
  • Work closely with project teams during installation and commissioning phases
  • Develop and maintain strong customer relationships
  • Manage service budgets and operational performance
  • Support contract renewals and service-related commercial activities
  • Identify opportunities for upgrades and value-added services
  • Drive continuous improvement initiatives across the service organization

理想的應徵者

  • Bachelor's degree in Engineering or a related technical discipline
  • 10+ years of experience within technical service or customer support environments
  • Proven experience leading service teams
  • Strong customer-facing and stakeholder management skills
  • Experience handling escalations and operational challenges
  • Demonstrated commercial awareness and business acumen
  • Strong communication skills in both Chinese and English
  • Experience within industrial, automation, engineering, manufacturing, or technical service environments

福利待遇

  • Regional stakeholder exposure
  • High-visibility leadership position
  • Opportunity to influence business performance
聯絡
Max Yeh
職務編號
JN-082026-7084237
手機號
+886287298209

職務概要

職務類別
工程與製造
子類別
運營管理
產業
工業/製造
地區
台灣
合約類型
全職
招募顧問名稱
Max Yeh
招募顧問電話
+886287298209
職務編號
JN-082026-7084237

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