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Customer Service Manager | Lead Taiwan's Service Operations

Taiwan Permanent View Job Description
Join a leadership role where you'll oversee customer service operations, team performance, and strategic customer relationships across Taiwan.This opportunity is ideal for experienced service leaders who enjoy balancing people management, technical operations, and commercial responsibilities.
  • Lead a nationwide service organization
  • Join a global leader in industrial automation

About Our Client

Our client is a well-established multinational engineering and technology company with a strong presence across Asia-Pacific.

The business provides mission-critical automation and industrial solutions to leading customers and is investing in its service organization to support continued growth in Taiwan.

Job Description

  • Lead and develop Customer Service teams across Taiwan
  • Manage customer escalations and critical service issues
  • Drive customer satisfaction and service performance
  • Coach, mentor, and develop technical service personnel
  • Promote a strong safety culture across the organization
  • Review and improve service standards and operating procedures
  • Work closely with project teams during installation and commissioning phases
  • Develop and maintain strong customer relationships
  • Manage service budgets and operational performance
  • Support contract renewals and service-related commercial activities
  • Identify opportunities for upgrades and value-added services
  • Drive continuous improvement initiatives across the service organization

The Successful Applicant

  • Bachelor's degree in Engineering or a related technical discipline
  • 10+ years of experience within technical service or customer support environments
  • Proven experience leading service teams
  • Strong customer-facing and stakeholder management skills
  • Experience handling escalations and operational challenges
  • Demonstrated commercial awareness and business acumen
  • Strong communication skills in both Chinese and English
  • Experience within industrial, automation, engineering, manufacturing, or technical service environments

What's on Offer

  • Regional stakeholder exposure
  • High-visibility leadership position
  • Opportunity to influence business performance
Contact
Max Yeh
Quote job ref
JN-082026-7084237
Phone number
+886287298209

Job summary

Job function
Engineering & Manufacturing
Specialisation
Operations Management
What is your area of specialisation?
Industrial / Manufacturing
Location
Taiwan
Contract Type
Permanent
Consultant name
Max Yeh
Consultant phone
+886287298209
Job Reference
JN-082026-7084237

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.