Back to search

Critical Service Operations Leader - Automation Systems

Taipei City Permanent View Job Description
This role leads and supports field service operations for complex automation and material handling systems across Northern Taiwan. You will manage engineers, customer escalations, service performance, and operational execution while working closely with project and regional teams.
  • Lead high-impact customer service operation
  • Manage critical automation systems and frontline service teams

About Our Client

Our client is a global leader in automation and material handling solutions, supporting large-scale operational environments with advanced technologies and long-term service partnerships.

Job Description

  • Lead and support customer service operations across Northern Taiwan
  • Manage field service engineers, rostering, and on-site operational activities
  • Handle customer escalations, incidents, and service recovery actions
  • Drive service quality, response efficiency, and operational KPIs
  • Coordinate with project teams to ensure smooth handover from installation to after-sales support
  • Support modernization, upgrade, and maintenance initiatives
  • Build strong customer relationships and maintain high service standards
  • Work closely with internal and external stakeholders to ensure service continuity

The Successful Applicant

  • 10+ years of experience in technical service, field operations, or automation environments
  • Experience managing service engineers or technical operation teams
  • Background in automation, system integration, material handling, or industrial equipment
  • Strong customer-facing and stakeholder management skills
  • Able to manage challenging operational situations with urgency and ownership
  • Experience in project coordination or service operations management is highly preferred

What's on Offer

  • Leadership role with regional operational ownership
  • Exposure to large-scale automation environments
  • Opportunity to shape and grow a Northern Taiwan service operation
Contact
Max Yeh
Quote job ref
JN-052026-7016078
Phone number
+886287298209

Job summary

Job function
IT
Specialisation
IT Management
What is your area of specialisation?
Technology & Telecoms
Location
Taipei City
Contract Type
Permanent
Consultant name
Max Yeh
Consultant phone
+886287298209
Job Reference
JN-052026-7016078

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.