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Assistant Customer Service Manager | Lead Site Operations

Taichung Permanent View Job Description
Take ownership of a high-profile service operation and play a key role in leading technicians, maintenance activities, and customer relationships.This position offers a clear pathway for experienced engineering leaders looking to move into broader operational management responsibilities.
  • Own day-to-day site operations
  • Fast-track your management career

About Our Client

Our client is a multinational engineering solutions provider supporting complex operational environments across Taiwan and the wider Asia-Pacific region.

As business continues to expand, they are strengthening their service leadership structure and investing in future management talent.

Job Description

  • Support the Customer Service Manager in daily site operations
  • Lead technicians and maintenance activities
  • Manage manpower planning and team scheduling
  • Coordinate preventive and corrective maintenance programs
  • Monitor operational and service performance metrics
  • Oversee spare parts planning and inventory control
  • Support customer communications and issue resolution
  • Drive safety and operational excellence initiatives
  • Assist with project handovers and commissioning activities
  • Identify opportunities for operational improvements
  • Support commercial and service contract activities
  • Develop team capability through coaching and training

The Successful Applicant

  • Bachelor's degree in Engineering or a related discipline
  • Experience leading engineers, technicians, or maintenance teams
  • Strong troubleshooting and operational management experience
  • Customer-facing experience within technical environments
  • Experience in maintenance, technical service, engineering operations, manufacturing, or automation-related industries
  • Strong communication and stakeholder management skills
  • Ability to manage multiple priorities in a fast-paced environment
  • English communication skills preferred

What's on Offer

  • Leadership responsibility from day one
  • Exposure to complex technical operations
Contact
Max Yeh
Quote job ref
JN-082026-7084239
Phone number
+886287298209

Job summary

Job function
Engineering & Manufacturing
Specialisation
Operations Management
What is your area of specialisation?
Transport & Distribution
Location
Taichung
Contract Type
Permanent
Consultant name
Max Yeh
Consultant phone
+886287298209
Job Reference
JN-082026-7084239

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.