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APAC Customer Service Senior Manager (Global Technology Group)

Taipei City Permanent Work from Home or Hybrid View Job Description
We are seeking an experienced customer service leader to oversee a regional team supporting customers across Taiwan and other locations within APAC. This role is responsible for service excellence, team development, operational performance, and cross-functional collaboration to enhance customer satisfaction and business results.
  • Lead a multi-location customer service team and influence regional service
  • Drive digital transformation, process excellence, and customer experience

About Our Client

Our client is a well-established multinational organization operating within a highly technical and fast-paced technology & AI industry. With a strong global footprint and customer-centric culture, the company invests in innovation, digital transformation, and employee development to maintain operational excellence and long-term growth.

Job Description

  • Lead and develop a regional Customer Service team, fostering a high-performance and customer-focused culture.
  • Manage workforce planning, team capacity, succession planning, and budget responsibilities.
  • Improve end-to-end order management processes, delivery performance, forecast alignment, and customer satisfaction metrics.
  • Collaborate with Sales, Supply Chain, Planning, Logistics, Quality, Finance, and manufacturing teams to resolve supply and fulfillment challenges.
  • Identify and implement process improvements, automation initiatives, and digital service solutions.



The Successful Applicant

  • Bachelor's degree or equivalent relevant qualification.
  • Extensive leadership experience within Customer Service, Sales Operations, Supply Chain, S&OP, or Materials Planning.
  • Proven track record managing teams across multiple locations and driving organizational performance.
  • Strong communication skills in English; Mandarin proficiency is an advantage.
  • Experience using ERP and CRM platforms, along with reporting and analytics tools.



What's on Offer

  • Competitive compensation package with performance-based incentives.
  • Opportunity to lead a regional function with significant business impact.
  • Exposure to global stakeholders and cross-functional leadership teams.
  • Clear career development pathways within an international organization.



Contact
Ryan Han
Quote job ref
JN-072026-7067543
Phone number
+886 955138162

Job summary

Job function
Procurement & Supply Chain
Specialisation
Customer Service / Order Management
What is your area of specialisation?
Technology & Telecoms
Location
Taipei City
Contract Type
Permanent
Consultant name
Ryan Han
Consultant phone
+886 955138162
Job Reference
JN-072026-7067543
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.