<醫藥醫材產業>訂單客服/營運管理主管Operation Manager (Taipei)

Taipei City Permanent
  • One of the world's leading MNC Healthcare Services Groups
  • Regional exposure and People oriented organization culture

About Our Client

Our client is a worldwide leader in MNC Healthcare Services Industries.

With over a century history, they operate 36+ markets around the world with over 30,000+ employers in total. They have provided diverse solutions for Healthcare companies, solid partnership with iconic Tier 1 MNC companies, recognized as the largest maker share in recent years.

Job Description

  • Supervise daily order processing operations, ensure compliance with internal controls related to order processing and discount maintenance, adhered to monitor the team to process orders properly and accurately.
  • Take ownership of customer complaint issues and follow problems through to resolution.
  • Work with cross-functions on issues related to follow-up and take action to resolve all issues efficiently.
  • Review the efficiency of the current processes and propose appropriate solutions/measures to improve customer experience and meeting KPI targets.
  • Establish and maintain good relationships with clients and customers.
  • Recruit, mentor, and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
  • Motivate team leads and enhance their problem-solving skills through lesson learn.

The Successful Applicant

  • Least 5+ years in Healthcare Disciplines of CS/Operation/ Logistic/ Aftersales
  • Extensive knowledge in end-to-end Healthcare Supply Chain cycle
  • Least 2+ years in Team Management and Good to Great English level in oral

What's on Offer

One of the world's leading MNC Healthcare Services Groups, strong and stable team with great company culture, career progression and salary package!

Contact
Sam Huang
Quote job ref
4218356
Phone number
+886 2 8729 8257

Job summary

Job function
Procurement & Supply Chain
Specialisation
Customer Service / Order Management
What is your area of specialisation?
Transport & Distribution
Location
Taipei City
Contract Type
Permanent
Consultant name
Sam Huang
Consultant phone
+886 2 8729 8257
Job Reference
4218356