TW/HK Aftersales Head- Home Appliance/ Durable IOT (Taipei)

New Taipei Permanent
  • One of the world's leading MNC Home Appliance Manufacturers
  • Brand-New Headcount with Regional Exposure and 30+ leadership scope

About Our Client

Our client is a worldwide leader in Home Appliance industry.With almost a century history, they set up branch offices around the world with over 50000+ employers in total. They have launched diverse various iconic product types in different region, recognized as the largest appliance maker by units sold.

Job Description

  • Lead Field Services, Contact Centers, Spares, Service Engineering and aftermarket business development
  • Own OS P&L in the cluster and develop and implement OS product portfolio.
  • Secure a tight warranty cost control and support quality development.
  • Deliver very ambitious targets on consumer satisfaction. Net promoter score and consumer effort score.
  • Implement/review/enhance field service and contact center operations according to the sector business model strategy.
  • Drive and deliver operational KPIs



The Successful Applicant

  • Over 5 years as After-sales Management Role experience in Home Appliance/ IOT/ FMCD (Fast Moving Consumer Durable)
  • Fluent in English oral and written
  • Adaptable to cooperate with Regional- North Asia Team



What's on Offer

One of the world's leading MNC Home Appliance Manufacturers, strong and stable team with great company culture, career progression and salary package!

Contact
Sam Huang
Quote job ref
4215446
Phone number
+886 2 8729 8257

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Consultant name
Sam Huang
Consultant phone
+886 2 8729 8257
Job Reference
4215446