Sr. Service & Operation Manager

Hsinchu City Permanent Work from Home or Hybrid View Job Description
Who will be responsible for managing the service team, optimizing operational procedures and ensuring exceptional customer service within the semicon industry.
  • My client is one of the top 10 semiconductor equipment manufacturers globally.
  • It has heavily invested in Taiwan , rapidly expanding its market presence.

About Our Client

Our client is a top 10 global leader, with a large organization size. They are at the forefront of technology, delivering innovative solutions to a vast range of clients worldwide.

Job Description

  1. Oversee and manage all business-related aspects at the account site, including customer support planning and execution, satisfaction management, P&L, and budget management.
  2. Serve as the primary interface for Service Products, communicating service strategies and collaborating with business units and account teams to identify value opportunities. Customize solutions to fit specific customer needs and ensure that programs, strategies, and processes address high-value problems while aligning with organizational goals.
  3. Define performance metrics and regularly report on the site's progress toward business unit and account-specific objectives.
  4. Provide leadership and ensure the site maintains a workforce equipped with the necessary skills and capabilities to meet current and future customer service requirements. Take responsibility for individual and team development as well as employee satisfaction.
  5. Exhibit a strong positive attitude, work effectively in a team or independently, lead meetings, offer guidance to colleagues, and foster excellent internal relationships.
  6. Act as a system expert to support field issues, including domestic and international travel to customer sites on short notice as needed.

The Successful Applicant

  1. Over 10 years of experience in complex industries and challenging environments involving high-tech products and intricate processes.
  2. Proven expertise as a senior change agent with hands-on experience in change management within fast-paced, evolving environments, including product innovation and introduction.
  3. Demonstrates a high level of personal ownership, initiative, and drive; acts as a role model and mentor while supporting the development of customer service skills among subordinates and peers.
  4. Capable of influencing individuals without formal authority, including at management levels, with the confidence to address and resolve confrontations.
  5. Possesses exceptional leadership and coaching skills, fostering growth and motivation within teams.
  6. Strong organizational abilities, logical troubleshooting expertise, and leadership qualities. Skilled at analyzing workflows and business processes, defining improvements, and driving results with a hands-on approach.
  7. Excellent communication skills in English (both verbal and written), with the ability to articulate issues clearly, concisely, and accurately to peers, management, or customers.
  8. Adept at resolving challenging situations and rebuilding customer trust.
  9. Able to work effectively across various resources and departments in a dynamic, multifunctional environment, managing highly complex problems with minimal supervision.
  10. Skilled at multitasking, organizing, and leading meetings in high-pressure settings.
  11. Highly proficient in electrical and mechanical techniques, with comprehensive system knowledge spanning hardware, software, and processes.

What's on Offer

  • A competitive salary.
  • Opportunity to work in a large and globally recognized organization.
  • Dynamic work environment with a strong focus on innovation and technology.
  • A chance to lead a dedicated and big service team
Contact
Eddie Chien
Quote job ref
JN-012025-6634151
Phone number
+886 2 8729 8260

Job summary

Job function
Engineering & Manufacturing
Specialisation
Operations Management
What is your area of specialisation?
Semiconductors
Location
Hsinchu City
Contract Type
Permanent
Consultant name
Eddie Chien
Consultant phone
+886 2 8729 8260
Job Reference
JN-012025-6634151
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.