Retail Training Manager, Taiwan - Luxury Products

Analyze training needs and devise training strategy (10%):

• Identify training and development needs within the organization through job analysis, surveys, studying performance management systems and regular consultation with business managers and human resources departments;
• Be a resource for HRG for the development of staff in the market(s)

Planning, Program Development, Delivery & Follow-up (60%):

• Responsible for effective and efficient (internal or external) program management and delivery including Induction programs for new staff, new store opening training, sales, service, products, clienteling, team management and leadership programs.
• Provide post-training follow up program/skill building tools to store leader to ensure training effectiveness, including coaching (onsite or by telephone) for store leadership
• Monitor and review the progress of trainees through questionnaires and discussions with managers;
• Support closely the progress of store leadership in the development their coaching skills
• Responsible for program management including logistics, coordination of materials, budget and schedule
• Responsible for management of e-learning training programs
• Ensure quality of training materials translation
• Research new technologies and methodologies in workplace learning and present as necessary
• Responsible for management of e-learning training programs

Team Participation/Collaboration (15%):

• Partner with North Asia Education team for collaborative work and best practices Partner with local management team for better understanding and support Partner with Global Education team for training support and feedback
• Partner with local Sales team for MSP and TEI programs for necessary training
• Closely collaborate with Merchandising and Marketing to ensure training content has relevance to local market's product focus, sales trends, consumer insights and brand messaging.
• Provide training support to sales and PR & Marketing team on company initiatives and selling events

Manage and develop staff (15%):

• Manage, coach and train supporting staff
• Ensure the company policies and procedures are upheld
• Conduct regular review and feedback with the supporting staff
• Keep team and self up to date with developments in training by reading relevant journals, attending seminars etc