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Retail Head - Luxury category

Taipei City Permanent NTD2,500,000 - NTD3,000,000 per year View Job Description
The Retail Head serves as a key leader responsible for driving commercial results, elevating retail excellence, and shaping the overall retail strategy for a multi‑brand business in Taiwan.
  • Business is undergoing transformation with many opportunities to grow
  • Work with high level decision marker closely

About Our Client

Our client is a long‑established global luxury group in the world. They are now looking for a Retail Head in Taiwan. This role oversees store operations, sales performance, customer experience, and team capability development to ensure consistent standards and sustainable growth across all retail touchpoints.

Job Description

  • Develop and execute comprehensive retail strategies that deliver sales targets, productivity KPIs, and profitability across all stores and channels.
  • Lead annual business planning, budgeting, forecasting, and ongoing financial performance monitoring.
  • Track market dynamics, competitive activities, and consumer insights to recommend timely adjustments to retail strategies.
  • Define annual sales objectives and performance metrics aligned with organizational priorities and brand direction.
  • Support the General Manager in evaluating strategic retail locations and expansion opportunities.
  • Oversee end‑to‑end store operations to ensure adherence to brand standards, SOPs, operational guidelines, and audit requirements.
  • Optimize workflows, policies, and processes to improve operational efficiency and elevate execution standards.
  • Conduct regular store visits to reinforce service consistency, operational discipline, and frontline performance.
  • Implement harmonized operational practices across brands while maintaining distinct brand experiences.
  • Lead, mentor, and empower Retail Managers, Store Managers, and frontline teams to build a high‑performing, service‑focused retail organization.
  • Champion an exceptional customer experience that reflects premium brand standards across all customer interactions.
  • Ensure brand values are consistently expressed in-store through service delivery, environments, and customer touchpoints.
  • Collaborate with Finance, Product, Marketing, People & Culture, and external partners to support retail initiatives and business growth.

The Successful Applicant

  • 12+ years solid retail management experience in retail industry, premium categories preferred
  • Multi-brands handling experience is a big plus
  • Deep understanding of retail operations, store management, and customer experience excellence.
  • Solid people leadership experience and able to motivate team members to drive sales
  • Growth mindset with high learning agility and embrace new changes
  • Strong analytical capability and commercial acumen.
  • Excellent leadership, communication, and stakeholder‑management skills.
  • Ability to lead through ambiguity and manage change within multi‑brand environments.

What's on Offer

  • Competitive salary package and benefits
  • Strong ownership of sales strategy
  • Great working environment with promising career development
Contact
Ivan Mo
Quote job ref
JN-032026-6965618
Phone number
+886 2 8729 8248

Job summary

Job function
Retail & Sourcing
Specialisation
Director
What is your area of specialisation?
Retail
Location
Taipei City
Contract Type
Permanent
Consultant name
Ivan Mo
Consultant phone
+886 2 8729 8248
Job Reference
JN-032026-6965618

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.