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Head of Tech Support & Integration

Taipei City Permanent View Job Description
This position leads the integration of advanced visual and collaboration technologies across meeting spaces and large venues, ensuring high performance, reliability, and customer satisfaction. The ideal candidate combines deep technical expertise with leadership experience to deliver scalable, future-ready solutions.
  • Join a team that's driving innovation
  • Lead strategic initiatives that enhance user experiences

About Our Client

Our technology and solutions group is focused on delivering intuitive, high-impact systems that empower users to connect, present, and collaborate effectively. We work closely with internal teams, partners, and customers to ensure our solutions are interoperable, reliable, and aligned with real-world needs.

Job Description

  • Lead the integration of new technologies and solutions across internal teams and external partners.
  • Oversee technical support operations to ensure efficient issue resolution and a best-in-class customer experience.
  • Collaborate with cross-functional teams to align technology strategies with business objectives.
  • Develop and implement processes to optimize integration workflows and support services.
  • Provide technical guidance and mentorship to engineering and support teams.
  • Analyze and address technical challenges, driving continuous improvement in systems and processes.
  • Monitor industry trends and emerging technologies to recommend innovative solutions.
  • Report on key performance metrics to senior management and stakeholders.
  • Support interoperability testing and readiness across product lines and platforms.
  • Design and deliver enablement programs for partners and customers.

The Successful Applicant

Required:

  • Bachelor's or Master's degree in Engineering, Computer Science, or a related field.
  • 10+ years of experience in enterprise AV systems, visual technology integration, or related technical environments.
  • Deep technical knowledge of AV-over-IP, control systems, and large-scale display solutions.
  • Proven leadership experience managing cross-functional technical teams.
  • Strong problem-solving skills and strategic thinking.
  • Excellent communication and collaboration abilities.



Preferred:

  • Experience in technology deployment for enterprise, education, or public sector environments.
  • Familiarity with interoperability testing and certification processes.
  • Passion for delivering high-quality customer experiences through technology.

What's on Offer

Strategic Impact: Influence the direction of technology integration across diverse industries and applications.

Collaborative Culture: Work with passionate professionals in a supportive, innovation-driven environment.

Professional Growth: Opportunities for leadership development, global collaboration, and exposure to emerging technologies.

Competitive Package: Attractive compensation, benefits, and flexible work arrangements.

Purpose-Driven Mission: Join a team committed to sustainability, accessibility, and meaningful technology experiences.

Contact
Nick Wei
Quote job ref
JN-102025-6860609
Phone number
+886 2 8729 8222

Job summary

Job function
Engineering & Manufacturing
Specialisation
Engineering Design, R&D and NPI
What is your area of specialisation?
Industrial / Manufacturing
Location
Taipei City
Contract Type
Permanent
Consultant name
Nick Wei
Consultant phone
+886 2 8729 8222
Job Reference
JN-102025-6860609

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.