Save Job Back to Search Job Description Summary Similar JobsMake a Significant Impact in a Leadership RoleDiverse and Rewarding Career OpportunitiesAbout Our ClientOur client is a large organization operating in the industrial and manufacturing sector. They are renowned for their outstanding commitment to customer service and their innovative approach to engineering and manufacturing solutions. The company operates globally, maintaining a significant presence in numerous key markets.Job DescriptionLead and manage the customer service team to ensure high service standardsDevelop and implement customer service policies and proceduresHandle complex customer inquiries and complaintsMonitor and analyze customer service performance and dataCoordinate with the engineering and manufacturing departments to address customer needsContribute to team effort by accomplishing related results as neededIdentify opportunities for improvement and implement solutionsEnsure compliance with industrial and manufacturing regulationsThe Successful ApplicantA successful Customer Service Manager should have:A degree in Engineering (Electrical, Mechanical, Computer, or Software).10+ years of professional experience in technical customer service, ideally in automation or MHE system integration.Proven leadership and relationship-building skills.Strong technical knowledge (Mechanical/Electrical/Mechatronics preferred).Business acumen and experience in securing service contracts.Flexibility and resourcefulness in challenging situations.Excellent communication skills and the ability to work with diverse stakeholders.Possession of personal transport and willingness for domestic travel.What's on OfferCareer Growth: Work in a fast-paced, technical environment within the automation sector, with opportunities to make significant contributions to service improvements and business development.Competitive Package: Attractive salary range and benefits, with opportunities for professional development and growth.If you're a passionate service professional with a solid understanding of the industrial and manufacturing industry, we'd love to hear from you. Apply now to join our dedicated team in the role of Customer Service Manager.ContactYumi WuQuote job refJN-122024-6625122Phone number+886 2 8729 8256Job summaryJob functionEngineering & ManufacturingSpecialisationOperations ManagementWhat is your area of specialisation?Industrial / ManufacturingLocationTaoyuanContract TypePermanentConsultant nameYumi WuConsultant phone+886 2 8729 8256Job ReferenceJN-122024-6625122