Customer Experience Optimization Head
Abundant resource to have a thorough operational transformation
Ticket to join a promising industry
About Our Client
Our client is one of the top pharmaceutical companies of the world who's focusing in specialty care with strong and promising plan for future pipeline. They're looking for corporate wide transformation as leading brand of the industry.
Drive capabilities, eco-system, practices and innovation regarding customer-centricity and creating customer experience on-line (digital) and off-line (in-field).
To lead the teams in the areas of customer insights and strategy to plan strategy roadmap.
To lead a multi-disciplinary team, comprised of direct and indirect reports, with considerable influence on the affiliate's overall strategic and operational performance as well as Wow customer experience and digital transformation.
The Successful Applicant
Consultant experience with strong people management experience is a must
Strategic thinking, analytically and research ability with commercial acumen.
Stakeholder management and has pitched/presented disruptive ideas and innovation to senior leadership teams
Results oriented, Dynamic, Strong communication skills, Strong analysis skills, Team player, Open-minded and flexible, Customer oriented, Efficient, Visionary
Healthcare relevant experience will be a plus
What's on Offer
Great exposure to global with great authority within affiliate
Good resources and ability to actually transform the business
Strong business exposure