Save Job Back to Search Job Description Summary Similar JobsJoin a surgical robotics leader driving rapid APAC growth.RSU Program for Shared GrowthAbout Our ClientThis organization is a top global innovator in minimally invasive and robotic-assisted surgical solutions, recognized for transforming clinical outcomes across major hospitals worldwide. With strong expansion momentum in Asia, including JP, KR, CN, and TW, and the company operates with a highly structured, cross-functional model that integrates sales, service, training, and logistics. Known for its strong market penetration and continuous investment in the region, it provides employees with an international, highly collaborative, and fast-evolving environment.Job DescriptionCollaborate closely with Sales, Finance, Global Logistics, RAQA, and third-party warehouse teams to support day-to-day operations.Handle customer inquiries regarding purchase orders, FRU requests, damaged/lost goods, and product return/exchange issues.Respond to calls and emails professionally while understanding customer needs to enhance satisfaction.Manage import/export procedures, oversee customs clearance, and coordinate HS code clarification with the global compliance team.Supervise 3PL warehouse activities including inbound/outbound shipments, non-conformance handling, inventory accuracy, stock optimization, cycle counts, and annual scrapping.Maintain accurate SAP transactions and ensure correct and timely data entry.Work with 3PL partners to resolve operational issues, track KPIs, and ensure on-time delivery and reliable inventory results.Support global and regional compliance requirements.Coordinate with freight forwarders, customs brokers, and global logistics representatives to resolve shipping issues.Ensure timely execution of all outbound shipments based on customer requirements and contractual timelines.Support order management and RMA complaint handling.Assist with customer training coordination through SFDC when required.Achieve team and company goals, prepare necessary reports, and propose logistics process improvements.The Successful ApplicantA successful Customer Service & Logistics Representative should have:Hard SkillsExperience in import/export operations, customs procedures, and HS code understanding.Solid knowledge of 3PL warehouse workflows, inventory control, non-conformity handling, and logistics documentation.Skilled in SAP or ERP systems with strong accuracy in data entry and transaction management.Ability to coordinate across freight forwarders, brokers, and internal logistics teams to resolve operational issues.Strong customer service capability with experience handling inquiries, orders, and complaints.Soft SkillsExcellent communication skills with the ability to navigate across multiple departments.Strong problem-solving mindset, capable of identifying issues and proposing solutions.Detail-oriented, reliable, and organized, especially under time-sensitive logistics demands.Good stress management and prioritization skills.Customer-centric mindset and the ability to deliver service excellence.What's on OfferRapidly Growing Organization: Join a team within a fast-expanding business unit with strong long-term potential.Upcoming New Product Launches: Be part of an exciting phase as new solutions enter the market and elevate market share.Significant Career Development Space: Enjoy broad opportunities to grow your capabilities and advance your career within a global structure.Empowered, Open Culture: Work in an environment that values employee voices, encourages idea-sharing, and supports continuous improvement.ContactBoris HoQuote job refJN-112025-6889216Phone number+886287298207Job summaryJob functionLife SciencesSpecialisationMedical devicesWhat is your area of specialisation?Healthcare / PharmaceuticalLocationTaipei CityContract TypePermanentConsultant nameBoris HoConsultant phone+886287298207Job ReferenceJN-112025-6889216
